--- title: Property Management Services | Lee & Associates Houston description: "Full-service commercial property management from Lee & Associates Houston: operations, accounting, engineering, construction management, and tenant experience." --- [![Lee & Associates](https://lee-associatestx.com/hs-fs/hubfs/LeeLogo_SocialMedia_Standard.png?width=52&height=52&name=LeeLogo_SocialMedia_Standard.png) HOUSTONPROPERTY MANAGEMENT](https://lee-associatestx.com/property-management-services#top) [Services](https://lee-associatestx.com/property-management-services#services)[Approach](https://lee-associatestx.com/property-management-services#approach)[First 90 Days](https://lee-associatestx.com/property-management-services#transition)[Technology](https://lee-associatestx.com/property-management-services#technology)[Team](https://lee-associatestx.com/property-management-services#team)[Fees](https://lee-associatestx.com/property-management-services#fees) [Let’s Talk](https://lee-associatestx.com/property-management-services#contact) Lee & Associates Houston # Property Management Services Hands-on, local management for commercial owners and investors, backed by the systems, reporting, and buying power of a national firm. Office  |  Industrial  |  Retail  |  Medical A Note Before We Begin ## Thank you for considering us. Choosing a property management partner is about more than a list of services. It is about trusting a team with your tenants, your building, and the long-term value of your investment. We do not take that lightly. At Lee & Associates Houston, our property management team pairs hands-on, local service with the systems, reporting, and buying power of a national firm. Our goal is simple: your tenants feel cared for, your building runs well, and you always know how your property is performing and what is coming next. Below you will find how we work, the team behind it, and how we approach the first 90 days with a new property. We would be grateful for the chance to talk it through with you and learn about your goals. Shawn Harvey, CPMPartner and President, Property Management, Lee & Associates Houston **24**Properties managed across Houston **~30**Dedicated property management professionals **$15M+**Construction recently managed **24/7**Emergency response ![](https://lee-associatestx.com/hs-fs/hubfs/PropertyManagement/pm-architecture-banner.jpg?width=2000) Property Management Overview ## One team for every part of your property. Lee & Associates provides owners and investors with a full scope of integrated services, from day-to-day operations and accounting to engineering, leasing support, and construction. Each service is delivered by a local team that knows your building and your tenants by name. ### Property Management - Building management oversight - Transition plan execution - Accounting and financial oversight - Tenant relations - Engineering and maintenance - Property inspections - Emergency manual preparation - Preventive maintenance calendar ### Administration - Budget preparation and financial oversight - Cash flow analysis - Tenant rent invoicing - Rent collection - Annual operating expense reconciliation - Vendor payment - Reserve analysis ### Accounting - Monthly financial reporting - Manager report preparation - Tenant lease file organization - Tenant insurance compliance - Fluent in Yardi, Kardin, and MRI ### Building Engineering and Facilities - Engineering services - Operating expense control and reduction - Energy and sustainability initiatives - Portfolio buying power on services - Vendor bidding and contract negotiation - On call 24/7 for property emergencies - Fire and life safety attention - Vacant space upkeep and inspection ### Leasing and Marketing Support - Property preparation for brokers - CAM, tax, and insurance analysis to keep the property competitive - Support on all prospect tours - Weekly leasing and management team meeting ### Construction Management - Tenant improvement allowance oversight and administration - Contractor bidding and comparison modeling - Construction process supervision - Contractor selection and management - Capital improvement recommendations and implementation How We Manage ## Our approach to protecting and growing your investment. Every property is different, so every management plan starts with listening. Here is what you can expect from us on every assignment. 01 ### Tenant Relations Program Retention starts with relationships. Our team keeps in frequent contact with tenants, responds to service requests quickly, and blends competence with genuine hospitality, supported by tenant-facing technology and in-person visits. 02 ### Lease Administration We abstract every lease, maintain meticulous files, and keep an accurate rent roll, so landlord and tenant obligations, unique rights, and critical dates are always clear. 03 ### Property Appearance Curb appeal attracts and keeps quality tenants and keeps a property sale-ready. We identify items needing immediate attention and put an ongoing appearance program in place. 04 ### Energy Performance We review historical utility costs and consumption, benchmark against comparable properties, survey control systems and lighting, and study operating patterns to find savings. 05 ### Code Compliance We assess life safety systems and ADA compliance, document the current status, and recommend any changes needed. 06 ### Contract Services Service contracts are awarded on a competitive bid basis using non-affiliated, third-party contractors, with our team providing oversight of every contract. 07 ### Insurance Compliance We confirm vendor and tenant coverage is compliant and in effect, and promptly recommend corrective action if any coverage falls short of lease or loan requirements. 08 ### Real Estate Taxes We protest property taxes annually through a tax consultant, which often results in savings for both tenants and ownership. 09 ### Risk Mitigation Our management and engineering teams inspect the property frequently and deliver a written inspection report every month. 10 ### Building Equipment We assess the condition and maintenance programs for all building equipment and carefully analyze mechanical, electrical, and plumbing costs to plan ahead and avoid surprises. 11 ### Accounting Services A dedicated accounting team in our Houston office delivers accurate, on-time financial reporting, primarily on Yardi. 12 ### Budgeting and Reporting We prepare operating and capital budgets with executive-level oversight and detailed year-over-year analysis, and we know ownership and lender reporting requirements and deadlines well. Transition Plan ## Your first 90 days with us. A management change should feel seamless to your tenants and clear to you. Our transition plan is built to protect continuity of service while we learn the property inside and out. Days 1 to 30 ### Takeover and Stabilize - Receive and organize lease files, vendor contracts, and operating records - Set up property accounting, bank accounts, and the chart of accounts - Introduce the team to every tenant with a welcome letter and in-person visits - Load the property, tenants, and equipment into our work order platform - Confirm insurance certificates for all tenants and vendors Days 31 to 60 ### Assess and Plan - Complete a full property condition and equipment assessment - Review service contracts and rebid where value can be improved - Benchmark utility usage and identify early energy savings - Review life safety and ADA compliance - Build the preventive maintenance calendar and emergency manual Days 61 to 90 ### Optimize and Report - Deliver the first full monthly reporting package - Present findings and a prioritized capital recommendations list - Launch the tenant relations program and first tenant event - Align with leasing brokers on property preparation and tour support - Set the standing ownership meeting cadence Reporting and Transparency ## You will always know where your property stands. Clear, consistent reporting is how trust is built month after month. Our reporting is designed to give ownership the full picture at a glance, with the detail behind it whenever you need it. We are well versed in ownership and lender reporting requirements and tailor the package to your format and deadlines. #### Monthly Reporting Package - Executive summary of property activity - Financial statements and general ledger - Budget variance report with commentary - Forecast report - Rent roll and aged receivables - Work order and inspection summary - Leasing and tenant updates #### Annually - Operating and capital budgets - Operating expense reconciliation - Reserve analysis and capital plan Technology ## Real-time visibility for owners and tenants. We run daily operations on IMPAK, a cloud-based facility and property management platform with more than 30 integrated programs. It keeps our team, your tenants, and your leasing brokers working from the same real-time information, on desktop or mobile. Ownership receives dashboard reporting on work order volume, completion against due dates, response trends, insurance compliance, and tenant satisfaction. [Flip Through a Sample Report](https://lee-associatestx.com/hubfs/PropertyManagement/Lee%20Houston%20-%20Sample%20Owner%20Reporting.pdf?hsLang=en) #### What IMPAK Makes Possible - Tenants submit and track work orders in real time through an online portal and app - Preventive maintenance scheduling and in-house work tracking - Certificate of insurance tracking for tenants, vendors, and the property - Reservations for conference rooms, freight elevators, fitness areas, and other amenities - Inspections, incident reports, and tenant announcements - Leasing brokers can flag items during tours for quick follow-up - Satisfaction scorecards that keep us accountable Customer Concierge Services ## A tenant experience that keeps people renewing. We see tenants as customers. Our concierge approach is tailored to each property and built on personal contact, thoughtful amenities, and a team that takes initiative. ![Tenants collaborating in a bright, open office workspace](https://lee-associatestx.com/hs-fs/hubfs/PropertyManagement/pm-tenant-workspace.jpg?width=1400) ### People Who Care Our staff bring deep experience, real enthusiasm, and high integrity. We learn tenants’ names and preferences, maintain a strict no-gossip policy, and work to leave a great first and last impression every time. ### Seamless Service From building access to welcoming guests and coordinating deliveries, we handle the details so tenants can focus on their business. ### Community and Events Regular tenant events in courtyards, lounges, and lobbies help build a sense of community and give us more chances to listen. ### Many Ways to Reach Us Tenants can connect with our team in person, by phone, by email, or through the IMPAK portal and app, with every request tracked to completion. Construction Management ## On budget, on schedule, and on your side. Construction brings many moving parts under tight budgets and timelines. We act as ownership’s liaison from planning and design through completion, coordinating designers, engineers, architects, and general contractors so tenant improvements and capital projects stay on track and leases commence on time. Our team has recently managed more than **$15 million** in construction across Houston office properties, using project tracking software and proven procedures to keep costs down and the integrity of the property intact. ![Hard hat and blueprints on a construction planning table](https://lee-associatestx.com/hs-fs/hubfs/PropertyManagement/pm-construction-management.jpg?width=1200) #### What We Handle - Competitive bidding with two to four qualified contractors - Coordination between architect, general contractor, and tenant - Construction schedule preparation with the general contractor - Construction meetings with recorded minutes - Site inspections multiple times each week - Contractor insurance verification - Final inspection with tenant, architect, and contractor - Final punch list through closeout Lee Management Services ## 24 properties. One Houston team. Our team manages 24 properties throughout greater Houston, giving us local vendor relationships, market buying power, and a clear view of what tenants expect in every submarket. Central Business DistrictWestchaseEnergy CorridorMemorialWashington AvenueGalleria / UptownGreenspointNear NorthsideSouth Main / Medical CenterSugar Land / Southwest Asset experience spans suburban and downtown office, mid-rise and high-rise, industrial, retail, and medical properties. Your Team ## Experienced people who answer the phone. Our Houston property management team of nearly 30 professionals brings decades of management, engineering, construction, and accounting experience, along with the designations and industry leadership that come with it. ![Shawn Harvey](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Harvey%2c%20Shawn.jpeg?width=300) ### Shawn Harvey, CPM Partner and President, Property Management Shawn brings more than 20 years of commercial real estate experience with an emphasis on real estate accounting and property management. A former Senior Property Accountant for JLL and Equity Office, he has served owners including Illinois Teachers Fund, TA Realty, Bank of America, GE Financial, Bank of New York, and Hillwood Investments, and previously held leadership roles at TRC Capital Partners and Griffin Partners. IREM CPM of the Year (2011), Jeff Willford Industry Leadership Award (2016), former IREM Regional Vice President. BS in Accounting, University of Texas; Texas Real Estate Broker. D 713.744.7453  |  sharvey@lee-associates.com ![Lillie Norton](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Norton%2c%20Lillie.jpeg?width=300) ### Lillie Norton, CPM, ACoM Managing Director, Office Portfolio Lillie began her commercial real estate career in 1996 and has managed large office portfolios across the CBD, Westchase, Galleria, and North and South Houston. Her strengths include owner and investor relations, tenant relations, lease administration, budgeting, contract negotiation, construction management, and damage restoration. Prior roles include Lincoln Property Company and AP Commercial. IREM CPM Candidate of the Year (2021) and ACoM of the Year (2022). IREM Houston Chapter Board of Directors and IREM Foundation Associate Board. Member of BOMA and NAR. D 713.660.1173  |  lnorton@lee-associates.com ![Andy Uschold](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Uschold%2c%20Andy.jpeg?width=300) ### Andy Uschold Managing Director, Industrial, Retail, Medical Office, POA and Facility Management Andy leads a portfolio of third-party assets in Houston and brings more than 25 years of operations leadership, including roles as Director of Facility Services and Regional Director of Operations. He specializes in property and facility start-up and turnaround management, disaster recovery, and service leadership and training. LEED AP; FEMA NIMS 100, 200, and 700 certified. BBA, Stephen F. Austin State University. Former Sugar Land Planning and Zoning Commissioner and Building Standards Commission Chairman. D 713.660.1180  |  auschold@lee-associates.com ![Rocky Gonzalez](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Gonzalez%2c%20Rocky.jpeg?width=300) ### Rocky Gonzalez Chief Engineer Rocky brings more than 35 years of engineering experience, including roles as Chief Engineer at Tarantino Properties and with Transwestern. During a ten-year tenure at one Houston office tower, he was asked to stay on through three changes in ownership. He holds a Bachelor of Applied Arts and Sciences from the University of Houston-Downtown and is pursuing his master’s degree alongside continuing education in mechanical systems. D 713.730.3400  |  rgonzalez@lee-associates.com ![Dadi Syahmono](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Syahmono%2c%20Dadi.jpeg?width=300) ### Dadi Syahmono Controller Dadi oversees finance and accounting for property management and brokerage at Lee & Associates Houston. He previously spent 14 years as Real Estate Controller for MiLa Properties, overseeing accounting, finance, and corporate taxes. MBA in Finance, Woodbury University; BS in Accounting, Trisakti University. D 713.660.1175  |  dsyahmono@lee-associates.com ![Raul Garcia](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Garcia%2c%20Raul.jpeg?width=300) ### Raul Garcia Construction Manager Raul leads construction management for tenant improvements and capital projects, coordinating bidding, scheduling, site inspections, and closeout so projects finish on time and on budget. raul.garcia@lee-associates.com #### Property Management ![Chase Crawford](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Crawford%2c%20Chase.jpeg?width=120)**Chase Crawford**Sr. Property Manager ![Kaylynn Espinoza](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Espinoza%2c%20Kaylynn.jpeg?width=120)**Kaylynn Espinoza**Property Manager ![Reina Vasquez](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Vasquez%2c%20Reina.jpeg?width=120)**Reina Vasquez**Property Manager ![Ashley Barras](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Barras%2cAshley.jpeg?width=120)**Ashley Barras**Assistant Property Manager ![Austen Finch](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Finch%2c%20Austen.jpeg?width=120)**Austen Finch**Assistant Property Manager ![Michelle Guerrero](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Guerrero%2c%20Michelle.jpeg?width=120)**Michelle Guerrero**Assistant Property Manager ![Emmanuel Armster](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Armster%2c%20Emmanuel.jpeg?width=120)**Emmanuel Armster**Property Assistant ![Sheri Townsend](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Townsend%2c%20Sheri.jpeg?width=120)**Sheri Townsend**Property Assistant ![Armaan Lokhandwalla](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Lokhandwalla%2c%20Armaan.jpeg?width=120)**Armaan Lokhandwalla**Property Assistant ![Elaina Parsley](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Parsley%2c%20Elaina.jpeg?width=120)**Elaina Parsley**Property Assistant ![Josie Anderson](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Andreson%2c%20Josette.jpeg?width=120)**Josie Anderson**Concierge ![Carolyn Nelson](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Nelson%2c%20Carolyn.jpeg?width=120)**Carolyn Nelson**Executive Assistant #### Engineering ![Joe Lopez](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Lopez%2c%20Joe.jpeg?width=120)**Joe Lopez**Assistant Chief Engineer ![Nelson Cordero](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Cordero%2c%20Nelson.jpeg?width=120)**Nelson Cordero**Lead Building Engineer ![Ilario Noyola](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Noyola%2c%20Ilario.jpeg?width=120)**Ilario Noyola**Lead Building Engineer ![David Bermudez](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Bermudez%2c%20David.jpeg?width=120)**David Bermudez**Building Engineer ![Oscar Guardado](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Guardado%2c%20Oscar.jpeg?width=120)**Oscar Guardado**Building Engineer ![Angel Soto](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Soto%2c%20Angel.jpeg?width=120)**Angel Soto**Building Engineer JR**Jonathan Ramirez**Apprentice Building Engineer #### Accounting and Construction ![Ivan Correa](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Correa%2c%20Ivan.jpeg?width=120)**Ivan Correa**Sr. Property Accountant ![Edgar Burnette](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Burnette%2c%20Edgar.jpeg?width=120)**Edgar Burnette**Property Accountant KH**Karen Hadley**Bookkeeper ![Vishal Chandrabose](https://lee-associatestx.com/hs-fs/hubfs/Headshots/Chandrabose%2c%20Vishal.jpeg?width=120)**Vishal Chandrabose**Assistant Construction Manager Supported by Lee & Associates Houston’s in-house marketing and IT teams. Staffing ## A sample property team. Every property we manage is supported by a dedicated team with executive-level oversight, backed by the full depth of our Houston office. Here is how a typical assignment is staffed. Final staffing is tailored to each property's size, asset type, tenant mix, and building systems, and is adjusted over time as agreed between ownership and our management team. | Role | Sample Team | | --- | --- | | Executive Oversight | Shawn Harvey, CPM | | Portfolio Leadership | Lillie Norton, CPM, ACoM (Office) Andy Uschold (Industrial, Retail, Medical) | | Senior Property Manager | Chase Crawford | | Property Manager | Kaylynn Espinoza or Reina Vasquez | | Assistant Property Manager | Austen Finch | | Chief Engineer | Rocky Gonzalez | | Lead Building Engineer | Nelson Cordero or Ilario Noyola | | Accounting | Dadi Syahmono Ivan Correa | | Construction | Raul Garcia Vishal Chandrabose | | Tenant Experience | Josie Anderson | Fee Schedule ## Straightforward, transparent fees. Our standard fee structure is shown below. Final fees are tailored to each property's size, scope, and complexity and are confirmed in the management agreement. ### Property Management Fee | Basis | Fee | | --- | --- | | Greater of a percentage of gross rental revenue or a monthly minimum | 2.5% or $2,500/mo | ### On-Site Personnel On-site property management and engineering staff are billed at cost as an operating expense, based on the approved property budget. Staffing levels and compensation are reviewed with ownership during budgeting so there are no surprises. ### Construction Management Fee | Project Cost (incl. tenant improvements) | Fee | | --- | --- | | Under $15,000 | No fee | | $15,000 to $249,999 | 5% | | $250,000 to $699,999 | 3% | | $700,000 and above | 1.5% | Applies to capital projects requested by ownership for construction management by Lee & Associates. The Lee Advantage ## Local ownership. National reach. Since 1979, Lee & Associates has reimagined how a commercial real estate firm should be structured. Every Lee office is owned and operated by its professionals. As shareholders, we share one goal: seamless, consistent, value-driven service for our clients. Today Lee & Associates is the nation’s largest broker-owned commercial real estate firm, with more than 75 offices across the United States and Canada and integrated brokerage, property management, and construction services. ![Office Map - UPD 1.2026 - Key 1](https://lee-associatestx.com/hs-fs/hubfs/Office%20Map%20-%20UPD%201.2026%20-%20Key%201.png?width=541&height=443&name=Office%20Map%20-%20UPD%201.2026%20-%20Key%201.png) #### Why Owners Choose Us - Shareholder-owned, so the people serving you have a stake in the outcome - Local decision-making with no layers of corporate bureaucracy - Access to brokerage, valuation, and market research across the Lee platform - Ongoing training through the annual Lee Summit and year-round education - Among the largest concentrations of SIOR members and a top 10 CCIM designee company in North America Next Steps ## Let’s talk about your property. ### Introductory Call We learn about your property, your goals, and what matters most to you. ### Site Walk We tour the property together and see it through your tenants’ eyes. ### Tailored Proposal We review financials, contracts, and leases, then deliver a proposal and management agreement built for your property. ### Transition Kickoff We launch our 90-day transition plan alongside your team. **Shawn Harvey, CPM** Partner and President, Property Management 713.744.7453  |  sharvey@lee-associates.com [Start the Conversation](mailto:sharvey@lee-associates.com?subject=Property%20Management%20Services) **LEE & ASSOCIATES HOUSTON** 10497 Town & Country Way, Suite 700, Houston, TX 77024  |  (713) 744-7400 Local expertise. International reach. World class. [lee-associates.com/houston](https://www.lee-associates.com/houston)